The ITIL® Service Offerings and Agreements training course looks in-depth at the principles and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for coming up with a bid and client agreements (Service Strategy phases and, in particular, Service Design of the Service Lifecycle).

Objectives

Issue, test and validate the knowledge of best practices in Service Management, as documented in major publications of the ITIL Service Lifecycle

Contents

The ITIL Service Offerings and Agreements course will look at the following topics, as indicated in the official programme:

• Service Portfolio Management
• Service Level Management
• Service Catalogue Management
• Demand Management
• Supplier Management
• Financial Management for IT Services
• Business relationship management

Prerequisites

To be able to take part in the ITIL Service Offerings and Agreements course, you must have one of the following certificates:

• ITIL Foundation (2007 o 2011)
• ITIL v2 Foundation + v3 Foundation Bridge
• The following are also advisable:

between 2-4 years experience in the field of IT Service Management

knowledge of Service Offerings and Agreements management in your own organisation.

Target Audiance

IT professionals who want to learn about and apply the processes of offerings and agreements and understand how this phase can be carried out to guarantee the quality of the IT Services offered .The course may also be of interest to those intending to obtain the Expert or Master level qualification.