ITIL® Service Design

Service Design (SD) is the second Process group of ITIL Service Management Lifecycle under ITIL Service Management Framework.

The ITIL Service Design process provides best-practice guidance on the design of new IT services, processes, and other aspects of the IT Service Management (ITSM). It covers design principles and methods for converting strategic business objectives into portfolios of services and service assets, hence providing great business values.

According to ITIL V3, Service Design defines how a planned service solution interacts with the larger business and technical environments.

Within ITIL, the whole work of IT Service Design Process is aggregated into a single output, called Service Design Package (SDP). The SDP is then fed into ITIL Service Transition for Implementation.


ITIL Service Design Objective: 

The primary objective of ITIL Service Design Process is to design new IT services, processes & other aspects of the ITIL Service Management.

The scope of the Service Design lifecycle stage includes the design of new services, as well as changes and improvements to existing ones.

There are five key aspects of ITIL Service Design:

  1. Designing the service solution
  2. Management information systems and tools
  3. Technology
  4. Processes
  5. Measurements and metrics

Target Audience

The Service Design certification would suit candidates in the following IT professions:

  • Capacity Manager
  • Availability Manager
  • Service Level Manager
  • Business Continuity Manager
  • Service Portfolio Manager