Communication Skills and Strategies

About the Program

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.  The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

Course Objectives

  • Understand what communication is
  • Communicate in multicultural environments
  • Identify ways that communication can happen
  • Identify barriers to communication and how to overcome them
  • Develop their non-verbal and Para verbal communication skills
  • Use the STAR method to speak on the spot
  • Listen actively and effectively
  • Ask good questions
  • Identify and mitigate precipitating factors
  • Establish common ground with others

Program Contents

  • The big picture of communication
  • Understanding communication barriers
  • Para verbal communication Skills
  • Non-verbal communication Skills
  • Communication Skills at work
  • Speaking like a star
  • Effective listening skills
  • Asking good questions
  • Advanced communication skills

Approach :

This course is conducted by a facilitator

This course includes;

  • Power point presentation
  • Group work and discussion
  • Brain storming
  • Team exercise – Case study- Role play
  • Practical games and activities
  • Videos
  • On-course assessment and action plan

Course Duration:

2 days